Shipping policy

Shipping & Delivery Policy

Effective Date: June 15, 2026

Store Name: Psecstore

At Psecstore, we strive to deliver your favorite fashion apparel and accessories in the quickest and safest manner possible. Below are the detailed terms and conditions that constitute our Shipping Policy.

1. Shipping Timeline Breakdown

To ensure full transparency, your order delivery window is divided into two distinct phases: Handling Time and Transit Time.

Order Cut-off Time: 5:00 PM (IST), Monday – Friday. Orders placed after this time will be processed starting the next business day.
Handling / Processing Time: 1 – 2 Business Days (Monday – Saturday). This includes order verification, quality checks, packaging, and handing over to our courier partners.
Transit / Delivery Time: 4 – 5 Business Days (Monday – Saturday). This is the time it takes for the package to travel from our warehouse to your shipping address.
Total Estimated Delivery Time: 5 – 7 Business Days across India from the date of order confirmation.

Note on Business Days: Sundays and National/Public Holidays are not counted as business or transit days.

2. Shipping Rates & Delivery Fees

We offer delivery across India with clear, upfront pricing. The shipping fee is determined by your chosen payment method at checkout:

Payment Method	Shipping & Handling Fee	Additional Conditions
Prepaid Orders (UPI, Cards, NetBanking, Wallets)	FREE	No minimum order value required.
Cash on Delivery (COD)	₹99 Flat Rate	Fixed convenience fee charged per order.

Compliance Note: In accordance with the Consumer Protection (E-Commerce) Rules, 2020, all fees are clearly displayed on the checkout page before you finalize your order. There are no hidden charges or surprise costs post-purchase.

3. Order Tracking

Once your order has been dispatched, you will receive a Shipping Confirmation email and/or SMS containing your tracking number and a link to track your package in real-time. Please allow 24 hours for the tracking status to update on the courier partner's portal.

4. Delivery Delays & Force Majeure

While we and our courier partners work diligently to maintain the 5–7 business days timeline, unexpected delays may occasionally occur due to:

Natural Causes: Extreme weather conditions, floods, heavy rainfall, or regional lockdowns.
Logistics Challenges: Peak holiday seasons, operational disruptions at courier hubs, or local transit restrictions.

Our Commitment: In the rare event of a significant delay, Psecstore will proactively notify you via your registered email (info@psecstore.com) or phone number (+91 6281948323) with an updated estimated delivery date.

5. Damaged, Lost, or Wrong Shipments

If you receive a package that is visibly damaged, crushed, or tampered with at the time of delivery, please refuse to accept it from the delivery executive and immediately contact our support team.

If you find your item damaged inside the packaging upon opening, or if you receive the wrong size/product, you must notify us within 48 hours of delivery with clear photographs or an unboxing video of the package and items.

6. Incorrect Delivery Address & Undelivered Orders

Our courier partners will attempt delivery up to 3 times before returning the parcel to our warehouse.

Please ensure you provide an accurate shipping address, landmark, correct pincode, and an active mobile number at checkout.
Psecstore cannot be held responsible for failed deliveries resulting from incorrect, incomplete, or unreachable contact details provided by the customer.