Refund policy

Return and Refund Policy

At Psecstore, we want you to be completely satisfied with your purchase. Our return and refund policy is designed to comply with United States federal and state consumer protection standards, Google Merchant Center policies, and Meta Commerce policies.

1.1 Return Window

You have 14 calendar days from the date your tracking number confirms delivery to request a return. Requests submitted after 14 days from delivery are not eligible for a refund.

1.2 Eligibility Requirements

To qualify for a return and refund, items must satisfy the following conditions:

  • The item must be in its original, unused, unworn, and unwashed condition.

  • The item must have all original tags, protective seals, packaging, and accessories intact.

  • Proof of purchase (order confirmation number and receipt) must be provided.

Ineligible Items (Violated & Damaged Goods):

  • Any product showing signs of customer misuse, physical damage, alteration, wear, or missing parts is strictly non-eligible.

  • Items returned without original packaging or with compromised serial numbers/seals will be rejected and returned to the sender at their expense.

1.3 Exchanges

Psecstore does not offer product exchanges. If you require a different variant, color, or model, please return your eligible item for a refund and place a separate new order.

1.4 Order Cancellations

  • Before Fulfillment: You may cancel your order at any time before it has been fulfilled or processed for shipment by emailing us immediately at info@psecstore.com with your order number. Once confirmed, a full 100% refund will be issued to your original payment method.

  • After Fulfillment: Once an order has entered fulfillment or has been dispatched to the carrier, it cannot be canceled. You must wait for the package to arrive and initiate a standard 14-day return.

1.5 Return Process & Shipping Labels

  1. Initiate Request: Email info@psecstore.com within 14 days of delivery. State your order number, item(s) being returned, and reason for return. Include photos if reporting an issue.

  2. Label Issuance: Upon review and approval, Psecstore customer service will email you a prepaid return shipping label. The designated return warehouse address will be clearly printed directly on the label.

  3. Drop-off: Securely package the item in its original box, attach the prepaid label over any previous barcode, and drop the package off at the carrier location indicated on the label within 5 business days of receiving the label.

  4. Return Fees:

    • Defective or Incorrect Items: Return shipping is 100% free of charge.

    • Customer Remorse Returns: The actual cost of the return shipping label will be deducted from your final refund amount. Psecstore does not charge any restocking fees ($0.00 restocking fee).

1.6 Inspection and Refund Timeline

  • Upon arrival at our return facility, items undergo quality inspection within 3 business days.

  • If approved, your refund will be processed back to your original payment method within 5 to 7 business days.

  • Note: Depending on your financial institution, it may take an additional 3 to 5 business days for the credit to appear on your bank or credit card statement.