Contact information

Customer Support Channels

2.1 Live Chat Support (Website)

  • Access: Look for the dedicated chat bubble located at the bottom-right corner of any page on our website.

  • Scope: Real-time assistance with product questions, sizing/variant availability, order status lookups, and immediate cancellation requests before fulfillment.

  • Hours: Live representative support is active during our standard customer service hours. Outside these hours, you may submit your inquiry through the live chat widget, and our team will follow up via your provided email on the next business day.

2.2 Email Support

For order-specific inquiries, return authorizations, formal notices, or technical questions, email us at info@psecstore.com.

  • Please include your Order Number (e.g., #PSEC1234) and the email address used at checkout in the subject line.

  • Inquiries are handled sequentially, and you will receive a response within 12 to 24 business hours.

2.3 Telephone Support

You can reach our customer support desk by calling +1 (628) 194-8323.

  • Standard domestic carrier calling rates may apply depending on your provider.

  • If all representatives are assisting other customers, please leave a voicemail containing your full name, telephone number, order number, and a brief description of your inquiry. A representative will return your call within one business day.

2.4 Physical & Postal Inquiries

For formal correspondence, legal notices, or non-freight postal communications:

Psecstore

PO Box 4582

San Francisco, CA 94101

United States

(Please note: Do not send physical returns to the PO Box address without first obtaining an official prepaid return shipping label from customer service. Returned parcels must be dispatched to the return facility address printed directly on your authorized return shipping label.)

3. Hours of Operation & Holidays

Our customer service department operates during the following hours:

  • Monday – Friday: 9:00 AM – 5:00 PM PST (Pacific Standard Time)

  • Saturday & Sunday: Closed

  • Federal US Holidays: Closed

Inquiries submitted over weekends or national holidays will be addressed on the following business day.

4. Submitting an Order Inquiry

To ensure quick resolution of your request, please provide:

  1. Full name matching your order.

  2. 4- to 6-digit order confirmation number.

  3. Relevant photos or documentation (if inquiring about transit damage or mis-shipments).