Return & Refund Policy

Return & Refund Policy

Last Updated: July 2026

1. Return Window

Customers can initiate a return request within 10 days from the date of delivery. Returns requested after this window will not be accepted. You can book your return easily through our self-service return portal on the website.

2. Eligible Reasons for Return / Exchange

We accept returns and exchanges in the following cases:

  • Wrong size delivered — the size received does not match what was ordered
  • Incorrect size selected by customer — if you ordered the wrong size, we'll help you exchange it
  • Wrong variant delivered — incorrect colour, design, or product variant sent
  • Item damaged in transit — product received in a damaged or defective condition

3. Proof Required for Return / Exchange

To support your return or exchange request, you must submit clear photographic or video evidence of the issue at the time of raising the request. Accepted formats:

  • Images — clear photos showing the product, packaging, and the issue
  • Unboxing Video — a continuous video showing the sealed package being opened and the issue with the product

💡 Pro Tip: Submitting an unboxing video significantly increases your chances of faster approval and a smoother resolution. We strongly recommend recording one for every delivery.

Return requests submitted without any supporting evidence (images or video) will not be processed.

4. Conditions for Acceptance

Returned items must meet the following conditions:

  • Item must be unused, unwashed, and unworn
  • All original tags, labels, and packaging must be intact
  • Item must not be damaged, soiled, or altered in any way
  • Customized or personalized products are not eligible for return unless damaged in transit

Used, damaged (by customer), or altered items will not be accepted and will be returned to the customer at their expense.

5. Exchange Policy

Exchanges are available for wrong size (whether delivered incorrectly or selected incorrectly by the customer), wrong variant, or transit-damaged items. Once your return is received and validated, we will dispatch the correct item within 3–5 business days, subject to availability. If the requested item is out of stock, a full refund will be issued instead.

6. Refund Process

Refunds are processed only after the returned item is received, inspected, and approved by our quality team. Once approved, refunds will be credited to your original payment method within 7–10 business days.

Please note: Business days exclude Sundays, national public holidays, and bank holidays. Actual credit timelines may vary depending on your bank or payment provider.

7. Non-Returnable Items

  • Customized / personalized products (unless damaged in transit)
  • Items purchased during sale or at discounted prices (unless damaged in transit)
  • Gift cards and vouchers
  • Accessories such as masks, innerwear, or hygiene-sensitive items

8. How to Initiate a Return

  1. Email us at info@psecstore.com or call +91 62819 48323 within 10 days of delivery
  2. Share your Order ID, reason for return, and supporting images or video
  3. Our team will review and respond within 1–2 business days
  4. If approved, a return pickup will be scheduled at no cost to you
  5. Once received and validated, your refund or exchange will be processed

9. Contact Us

📧 info@psecstore.com
📞 +91 62819 48323
📍 Hyderabad, Telangana, India

This policy is compliant with the Consumer Protection Act 2019, Consumer Protection (E-Commerce) Rules 2020, and applicable Indian e-commerce regulations.